A maintenance ticketing system, also known as a maintenance management system or work order management system, is a software application designed to streamline and automate the process of creating, tracking, and managing maintenance requests or work orders. It serves as a centralised platform where maintenance tasks can be documented, assigned, and tracked throughout their lifecycle.
A maintenance ticketing system is really the same type of thing as a maintenance work order management system. There are usually a typical number of features of stages of maintenance work order management. Below we have listed some of the most common features of a maintenance ticketing system:
Using a MTS (maintenance ticketing system) users can create maintenance requests or work orders by entering relevant information such as description, location, priority, and required resources. This can be done using a mobile application such as FaultFixers which allows users to report issues using a mobile phone and a camera.
A maintenance ticketing system allows for assigning work orders to specific maintenance technicians or maintenance teams based on their expertise, availability, and workload.
One of the benefits of a centralised ticketing system is that users can communicate and collaborate within it. This allows technicians, supervisors, and requesters to exchange information, provide updates, or seek clarification.
A maintenance ticketing system enables real-time tracking of your work order status, allowing users to monitor the progress of maintenance tasks from creation to completion. It provides visibility into pending, in-progress, and completed work orders.
Users can attach relevant documents, images, manuals, or other files to work orders for reference or clarification. This helps in documenting maintenance history and providing necessary information to technicians.
A system like FaultFixers sends automated notifications and alerts to relevant stakeholders, informing them of new work orders, status changes, or upcoming deadlines. This ensures timely action and facilitates communication.
Maintenance ticketing systems often include reporting and analytics capabilities, allowing users to generate reports on work order performance, response times, resource utilisation, and other key metrics. This helps in monitoring maintenance operations and making data-driven decisions.
Many maintenance ticketing systems can integrate with other software applications such as inventory management, asset tracking, or financial systems, enabling seamless data exchange and eliminating duplication of effort.
By utilising a maintenance ticketing system, organisations can improve the efficiency of their maintenance operations, enhance communication and collaboration among team members, track work order progress, and maintain a centralised record of maintenance activities. These systems help streamline the entire maintenance workflow, leading to improved productivity, reduced downtime, and better asset management.
