Our Vision

To make managing property and facilities easier with technology

Our Values

Customer driven development 

Everything built has been developed in partnership with our customers

Simplicity at our core

Clean and easy-to-learn software is what we do – we don’t like user guides

A company the industry ❤️’s

Maintenance has often been overlooked for innovation – we want to offer modern and affordable technology that makes everybody’s day jobs easier 

We look after ourselves

By looking after ourselves, we’ve found we do a much better job as a team and in supporting our customers

Our Team

Tom O'Neill

Tom O'Neill

Founder & CEO

Jack Coles

Jack Coles

Sales Director

Ben Gritz

Ben Gritz


Juan Sierra

Juan Sierra

Technical Architect

Barrie Heptonstall

Barrie Heptonstall

Sales Leader

Arthur Jaffrey

Arthur Jaffrey

Head of Wellbeing

Our Advisors

Baroness Ruby McGregor-Smith CBE

Baroness Ruby McGregor-Smith CBE

Former CEO, Mitie PLC

Adrian Ringrose

Adrian Ringrose

Former CEO, Interserve PLC

Andy Parker

Andy Parker

Former CEO, Capita PLC

Chris Whitcombe

Chris Whitcombe

Founder, Reward Gateway

Our Partners


Together, Natwest & RBS provide Banking and Finance to over 20 million customers worldwide, including over 5 million SME businesses. FaultFixers is backed by the Natwest Accelerator and customers of the Banks can access FaultFixers at a heavily discounted rate to help save costs and improve productivity across your business.


Aviva offer a broad range of insurance, including products specifically designed for schools, care providers and customers like yourselves. Aviva business insurance customers can access FaultFixers at a reduced rate to ensure robust record keeping, should the worst happen.

O2, Telephonica

O2 Telephonica has solutions for all businesses, ranging from mobile devices, internet and connectivity, Voice, Communications and Security. O2 Telephonica customers can access FaultFixers at a reduced rate while you remain connected across your property with your teams.

Sprint Education

FaultFixers works with the Sprint Education team to help inform Education and Academic businesses. Partners and customers of Sprint Education can access our industry-leading estate maintenance software at a reduced rate through a friendly referral from the Sprint Education team.


FaultFixers works with Emerture to advance it business development opportunities and accelerate growth. 

Emerture provides a network of experts with a track record of building businesses from pre-seed to high growth stages by sharing their applied knowledge with startup ventures

Some of the industies we work in…


Why not get in touch with us

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