FaultFixers is always being improved. Below is a running list of just some of the improvements and changes we have been making.
We have launched "reporter websites"! Instead of having to download the FaultFixers reporter app, users can now report from a website. The websites are branded entirely for the client -- for example a client called XYZ Corp can have the website at repairs.xyzcorp.com, in their own colors. This is to reduce friction for reporters. These websites have all the same functionality as the reporter app, and work in desktop and mobile browsers (e.g. Chrome, Firefox, Safari).
Tickets can now be categorised as communal or private. Communal tickets are visible to all FaultFixers users, allowing a reduction in duplicate reports of issues in communal areas. (This feature is only enabled for customers for whom it would be appropriate, for example in housing blocks.)
We have added a much-requested feature: prioritising tickets. Team members can set tickets as low/medium/high priority.
In the teams mobile app, the calendar is now more powerful, allowing the user to choose more types of events to be seen in their calendar.
When the "Share Via Email" button is used within a ticket, you can now add a message that will appear at the start of the email we send -- this will let you explain any complexities with the ticket that might not be obvious from the ticket's description. "Share Via Email" used to be only available on the web dashboard and not in the teams app -- now it is in the app too!
Ticket reporters can now provide their phone numbers, incase the team need to call for more details.
Some features that were only available in the teams web dashboard -- for example renaming a building or changing a building's address -- are now also available in the teams mobile app.
Ticket reporters can now receive a confirmation email showing the details that they submitted. (This is only enabled for clients who request this.)
If a ticket is no longer applicable or a reporter accidentally opened a ticket, we've added a "Close Ticket" button to the bottom of the ticket screens that reporters can use.
As well as taking a photo in real-time, users can now add a photo they took previously, allowing greater freedom and reducing the need for a user to stop whatever they were doing and type out a full ticket description whenever they see something wrong.
We've added a button to the teams web dashboard, "Share Via Email", which (as you can probably guess!) allows users to share tickets via email! This doesn's grant the other person access to FaultFixers, so it is ideal for sharing with one-off contractors.