Customer Care & Defect Management
Web and Mobile software to effectively manage your Client’s Defects & Repairs, lowering costs & increasing Customer satisfaction.
One easy-to-use platform to manage your Team, Clients, Home Owners, and Contractors.
FaultFixers helps to bring construction companies and their customers together with modern Customer Care and repair resolution software, all in one place.
Happy Developers & Builders
Issues Reported Annually
Customer Care & Defect Management Features
Clear Customer Reporting
Clients and home owners can report issues with photographic evidence for quicker resolution.
Clear & concise overview of your customer care tasks. Run detailed reports to analyse performance and satisfaction.
Operative & Contractor Assignment
Assign tasks to the relevant team member(s) or entire team, including 3rd party contractors.
Reduces admin and defects costs by automating previously manual communications and tasks.
Audit and history logs for every update, communication, and document, all with linked client info.
Configurable Digital Forms
Capture digital sign offs, contractor risk assessments, customers questionnaires – anything you like!
Easy to use software that keeps everyone in the loop
Manage all your after-care tickets in one simple to use web dashboard or via the FaultFixers Teams app.
With automated updates for customers, FaultFixers saves your after-care team thousands of admin hours, eliminating manual defect management task such as searching email threads and convoluted back and forth communications.
Customer Satisfying Benefits
We have 100% happy customers and clients – your customers will find it easy to use and love you for it.
Powerful Metrics & KPIs
Delete your complex spreadsheets and analyse trends automatically to spot defect KPI’s and trends. Work smarter.
Saves you time & money
Reduce defect management admin time and improve repair response times by efficiently managing your operatives
Clear & Transparent
Clear audit trails means you keep on top of customer queries, manage expectations, improve your reputation.
Easy to use
We don’t have user guides on purpose – an easy solution for all staff regardless of whether they’re tech-savvy, or not
Available on iOS and Android devices, your team and complete tasks anytime and anywhere helping to speed things up.
Our Success Stories
FaultFixers has really helped us to streamline our communications with customers regarding the handover process and reporting defects snagging.
Before using FaultFixers, we were using many complex spreadsheet and the burden of managing many outstanding issues at any given time often lead to my team taking longer than necessary to respond.
We’re now able to delight our customers with improved response times – in one case we replied to their reported issue within 30 seconds.
The team at FaultFixers have been excellent in helping us get setup with the Customer/Home Owner App across our portfolio.
Our customers have specifically mentioned they like the use of the app, which is branding with our own logo and colour schemes – it’s essentially our own app – and it means we’re able to efficient manage all our conversations with customers.
I believe the use of modern and luxury technology application has helped us to improve our client satisfaction so FaultFixers is now integral to our business.
ST. MODWEN HOMES
FaultFixers has been very easy to use and for our team members to get to grips with.
From head office we can easily assign repairs and works orders to individual contractors or teams, based on their current work load or geography, which helps us be smarter and more efficient.
Because it’s a digital solution, every bit of paperwork or handover documentation can all be stored within the platform and assigned to each property or customers, meaning everything is easily searchable.
FaultFixers has made a significant improfement to our operations.