Maintenance Management Software for Charities
Web and mobile maintenance management software for charities and non-profit organisations.
One easy-to-use platform to manage your Team and contractors to ensure the safety of your charity or non-profit.
FaultFixers supports all charities and non-profits with simple-to-use and effective maintenance management.
Happy Charities & Non-Profits
Issues Reported Annually
Customer Care & Maintenance Software Features
Clear Customer Reporting
Clients and home owners can report issues with photographic evidence for quicker resolution.
Clear & concise overview of your customer care tasks. Run detailed reports to analyse performance and satisfaction.
Operative & Contractor Assignment
Assign tasks to the relevant team member(s) or entire team, including 3rd party contractors.
Reduces admin and defects costs by automating previously manual communications and tasks.
Audit and history logs for every update, communication, and document, all with linked client info.
Configurable Digital Forms
Capture digital sign offs, contractor risk assessments, customers questionnaires – anything you like!
Easy to use software that keeps everyone in the loop
Manage all your after-care tickets in one simple to use web dashboard or via the FaultFixers Teams app.
With automated updates for customers, FaultFixers saves your after-care team thousands of admin hours, eliminating manual defect management task such as searching email threads and convoluted back and forth communications.
Customer Satisfying Benefits
We have 100% happy customers and clients – your customers will find it easy to use and love you for it.
Powerful Metrics & KPIs
Delete your complex spreadsheets and analyse trends automatically to spot defect KPI’s and trends. Work smarter.
Saves you time & money
Reduce defect management admin time and improve repair response times by efficiently managing your operatives
Clear & Transparent
Clear audit trails means you keep on top of customer queries, manage expectations, improve your reputation.
Easy to use
We don’t have user guides on purpose – an easy solution for all staff regardless of whether they’re tech-savvy, or not
Available on iOS and Android devices, your team and complete tasks anytime and anywhere helping to speed things up.
Our Success Stories
Our original processes included many emails, phone calls and spreadsheets. As a growing organisation, this was becoming a real issue. FaultFixers has enabled us to streamline our maintenance jobs across all our sites. It allows our front-line support staff to report hazards and repairs directly through the app, along with images, allowing the maintenance team to respond efficiently. The software allows management to monitor ticket response times, ensuring timescale targets are being met for all jobs raised. Tickets are also categorised to job type and site location, which enables us to monitor repeat faults and put preventative measures in place to improve the service.
The FaultFixers team have been very supportive of any issues we are faced with. It’s been a pleasure working with them.
FOCUSED LIVING CASE STUDY
Visit our Focused Living Case Study and download our full guide to find out how maintenance management software can benefit your non-profit organisation.
This case study runs through:
– Daily maintenance management across 13 properties
– Transition from paper-based management to digital
– Cost Savings
– Time Savings
– Tickets Reported