NON-PROFITS

Maintenance Management Software for Charities

Web and mobile maintenance management software for charities and non-profit organisations.

One easy-to-use platform to manage your Team and contractors to ensure the safety of your charity or non-profit.

FaultFixers supports all charities and non-profits with simple-to-use and effective maintenance management.

Defects management software

Happy Charities & Non-Profits

Issues Reported Annually

Units/Properties Managed

Charity Maintenance Management

Customer Care &  Maintenance Software Features

Clear Customer Reporting

Clients and home owners can report issues with photographic evidence for quicker resolution.

 

Maintenance Dashboard

Clear & concise overview of your customer care tasks. Run detailed reports to analyse performance and satisfaction.

Operative & Contractor Assignment

Assign tasks to the relevant team member(s) or entire team, including 3rd party contractors.

Automated Updates

Reduces admin and defects costs by automating previously manual communications and tasks.

Transparent Comms

Audit and history logs for every update, communication, and document, all with linked client info.

Configurable Digital Forms

Capture digital sign offs, contractor risk assessments, customers questionnaires – anything you like!

Defects management software

Easy to use software that keeps everyone in the loop

Manage all your after-care tickets in one simple to use web dashboard or via the FaultFixers Teams app. 

With automated updates for customers, FaultFixers saves your after-care team thousands of admin hours, eliminating manual defect management task such as searching email threads and convoluted back and forth communications. 

Customer Satisfying Benefits

Guaranteed Satisfaction

We have 100% happy customers and clients – your customers will find it easy to use and love you for it.

Powerful Metrics & KPIs

Delete your complex spreadsheets and analyse trends automatically to spot defect KPI’s and trends. Work smarter.

Saves you time & money

Reduce defect management admin time and improve repair response times by efficiently managing your operatives

Clear & Transparent

Clear audit trails means you keep on top of customer queries, manage expectations, improve your reputation.

Easy to use

We don’t have user guides on purpose – an easy solution for all staff regardless of whether they’re tech-savvy, or not

Accessible anywhere

Available on iOS and Android devices, your team and complete tasks anytime and anywhere helping to speed things up.

Maintenance Management Software

Customer & Team App

Stand out from the crowd with a bespoke Customer Reporter App where customers report their issues to you complete with helpful photos and videos.

Resolve repairs quickly as well as automating progress updates and communications.

Our Success Stories

FOCUSED LIVING

Our original processes included many emails, phone calls and spreadsheets. As a growing organisation, this was becoming a real issue. FaultFixers has enabled us to streamline our maintenance jobs across all our sites. It allows our front-line support staff to report hazards and repairs directly through the app, along with images, allowing the maintenance team to respond efficiently. The software allows management to monitor ticket response times, ensuring timescale targets are being met for all jobs raised. Tickets are also categorised to job type and site location, which enables us to monitor repeat faults and put preventative measures in place to improve the service.

The FaultFixers team have been very supportive of any issues we are faced with. It’s been a pleasure working with them.

Pani Toumazi

Director

Focused Living Case Study

FOCUSED LIVING CASE STUDY

Visit our Focused Living Case Study and download our full guide to find out how maintenance management software can benefit your non-profit organisation.

This case study runs through:

– Daily maintenance management across 13 properties

– Transition from paper-based management to digital

– Cost Savings

– Time Savings

– Tickets Reported

READY TO GET STARTED?

Start wowing your customers today