Case Study – healthcare

Digitalising Care Homes and simplifying processes with nifty technology

Rosemary Park’s Head of Maintenance, James Stocker, is a keen tech-enthusiast and is always look for the latest solutions and applications to improve maintenance reporting, processes and compliance.




Company Name: Rosemary Park Nursing Home
Date: Feb 2019

Based in Haselmere, Surrey, Rosemary Park has 147 staff and provide care for 146 residents. Their well looked after Care Home comprises of 8 buildings, spread across 3 sites, many of which are Victorian-period and therefore require a high degree of maintenance, upkeep and TLC.

Rosemary Park’s Challenges

With time-consuming processes being a common issue amongst care homes, Rosemary Park Nursing Home had found it increasingly challenging to keep on top of its maintenance tasks. They ideally wanted a solution to digitally manage these tasks and organise their maintenance team across multiple locations but were not able to find a simple and affordable solution.

Their Digital Transformation

Working with FaultFixers, Rosemary Park Nursing Home has managed to save 40% of the time they previously spent recording and managing issuse, which they estimate is the equivalent of 1.5 members of staff across a year.  They also eliminated complex spreadhseets, reduced the risk of missed issues, and improved the quality of homes for their residents

” It saves me and the team so much time by completing paperwork digitally and not having to hunt people down across the site “

James Stocker

Head of Maintenance, Rosemary Park

Technology that makes Care Home maintenance simple and easy 🚀

Most Care Homes in the UK, whether they are small single-site care homes, specialised facilities, or large multi-site estates will manage their facilities and maintenance in-house to save costs.

Maintenance is often regarded as the ‘ugly duckling’ process, and with an average of 307 reactive issues and more than 500+ planned maintenance tasks each year, in reality it’s a massive operation to oversee, and often the second largest expense after staff.

Rosemary Park is no different. They wanted to find a maintenance solution where:

  • Staff can snap photos of hazards/issues in seconds;
  • The maintenance team can log, track, and resolve issues on-the-go via mobile;
  • It keeps a full audit history of the issue outlining times and dates of actions;
  • Checklists and Forms can be completed digitally and stored safely in the cloud (for free!); and
  • It’s easy to keep on top of everything helping staff and management to have peace of mind when it maintaining the quality of the Home.

FaultFixers has been working with James and his team at Rosemary Park since February 2019, and the system has already proven to be a valuable resource for both staff and management.

Staff have found it much easier to report potentially dangerous issues that arise throughout the normal course of a day. Where staff previously had to log issues in a book at the site office, they can now report the issue(s), directly to him and the maintenance team, along with a photo, to help faster resolutions and keep the home safe for all.

Immediate Benefits

✅  Save Time

Allows staff to quickly and easily report issues with photos directly to the maintenance team.

✅  Reduce Risk(s)

Report and fix issues up to 80% faster, leading to a reduced risk of resident accidents, discomfort, or non-compliance.

✅  Improve Brand and Customer Satisfaction

Reduce instances of family members spotting issues, which often diminishes their perception of the quality of your home.

In most cases staff can report an issue in 30 seconds and it can be made safe by the maintenance manager within 5 minutes.

With Rosemary Park’s upcoming Health & Safety Review, the home had been logging all their incidents and maintenance issues within FaultFixers throughout the year. The use of the system had been well received and regarded as a smart adoption of technology to make reporting and inspections 10x easier by all staff, management and inspectors. 

FaultFixers has helped across many levels, not just with keeping their maintenance operations running smoothly. As FaultFixers is continually evolving and delivering new updates, the latest technology looks set to continue saving costs, reducing risk, and modernising outdated processes.

“I’m particularly excited by the new ‘CQC Button’ coming soon. ”

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