The University of Sussex supplies and manages accommodation for thousands of students, as well as providing maintenance services for academic buildings and University grounds. The university receives around 1300 individual reactive breakdowns on a monthly basis and undertakes 80% of the works, which arise within the campus.
How we've helped:
Duplicate repairs: 21.1%
Average help desk time saved per ticket: 4.9 minutes
Repairs reported out of office hours: 67%
Student & staff penetration (using the app): 71.1%
With FaultFixers used across both accommodation and academic buildings, students and staff are able to report repairs directly to building managers and the help-desk in 30 seconds or less.
Enhancing the student experience is paramount to the University. Providing a quick and effective method to report repairs via a digital medium that Gen Z students demand, the University of Sussex is an industry leader at delivering an amazing the student experience.
Making a previously tedious task hassle-free, allows the entire campus community to benefit from more enjoyable and safer environments.