Interserve are one of the UK largest FM providers, with a workforce of 75,000 people. They recognised that their existing software was inefficient and making employees unhappy.

How we've helped:

Interserve started by introducing FaultFixers into one of their housing association clients. We analyzed the neighbourhood manager's inefficient workflow — requiring hours of writing on paper and transcribing into Excel — and replaced it with an app-based workflow. The benefits were immediate. The neighbourhood manager reported that a process that used to take 3 days now only takes a few hours.

With a happy outcome with the housing association, Interserve have since expanded their use of FaultFixers to other clients.


“Huge efficiency and CX improvements, with the smallest financial & operational investment.”

Adrian Ringrose, Former Interserve CEO

Interserve's headquarters

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