Interserve are one of the UK largest FM providers, with a workforce of 75,000 people. They recognised that their existing software was inefficient and making employees unhappy.
How we've helped:
Interserve started by introducing FaultFixers into one of their housing association clients. We analyzed the neighbourhood manager's inefficient workflow — requiring hours of writing on paper and transcribing into Excel — and replaced it with an app-based workflow. The benefits were immediate. The neighbourhood manager reported that a process that used to take 3 days now only takes a few hours.
With a happy outcome with the housing association, Interserve have since expanded their use of FaultFixers to other clients.
“Huge efficiency and CX improvements, with the smallest financial & operational investment.”
Adrian Ringrose, Former Interserve CEO