The Butterfly Patch is a rapidly-growing operator of nurseries and day-cares. As their number of locations increased, a solution was required to allow any member of staff to easily reporting faults, and to allow the management team to manage their FM workforce. Before FaultFixers, all repair reporting and management was done by email or WhatsApp messages.
How we've helped:
By using FaultFixers to manage their in-house facilities team, The Butterfly Patch achieved several of their goals:
- The management team got oversight of exactly what their team was working on, and how many jobs were open. Previously, they frequently lost track of what needed fixed and what their team members were working on. This accountability brought peace-of-mind during a period of high-growth.
- Thanks to FaultFixers capturing high-quality fault reports with photos and the exact location of faults, operatives were faster to find faults, saving an average of 12 minutes per job.
- The photos included in fault reports helped operatives prepare for jobs before going on-site — the number of jobs where the operative had to come back a second time with additional tools dropped 75%.
“FaultFixers is just brilliant — it's changed the way we work!”
Feyaz Sheikh, Director of The Butterfly Patch